How to build rapport with a client in 2019 (super fast). Especially with customers or over the phone.
When working to make your business a success, you want to forge strong relationships both with the members of your team and the client you hope to do business with. But building rapport with new people doesn’t come easy for everyone.
Why Does Rapport Matter?
Rapport is important in both our professional and personal lives.
When we first meet someone new, we start to try to build rapport. Like it or not, this is why small talk exists: it is a way to try to find things in common with other people and build that shared bond. This bond is important because we all have a tendency to want to be with ‘people like us’.
Rapport building is at the root of effective communication Whether you are a salesperson, a supervisor, a teacher or a parent, knowing how to develop rapport is key to your success and performance.
In this video, I going to show you 7 tips on how to build rapport with a client or customers over the phone.
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